Diagnostics

The Diagnostics tab provides detailed information about the MAPS environment. Evisions may request this information when providing technical support. To copy everything to the clipboard, click the Copy button. The data can then be pasted into a text editor, word processing program, HelpDesk case, etc. To update the information after having the tab open for a while, click Refresh.

 

Property	Details
Server System Information	Basic information about the server, including operating system, memory and disk usage, service start date, and the institution name.
Versions	Version numbers for the individual components of MAPS. Includes the MAPS service, database, log viewer, OpenSSL libraries, product update utility, and Universal Launcher.
Web Server	Settings related to the HTTP/HTTPS server. Includes which method(s) are in use, auto-elevation, the lists of enabled SSL cyphers and versions, and whether or not the CDN is in use and what its URL is set to.
Connectivity	Shows the current and maximum number of connections to MAPS. This includes idle users who may have a session left open but are not actively working in a product. The count of maximum connections resets when the MAP server restarts.
Applications	Shows maximum connection information and active client versions for each product. The client application is the software downloaded by each user who runs a MAPS application.
Mapplets	Lists each Mapplet (product) installed on the MAP server, with its version number, location, and status.
MAPS Internal Services	Includes details on the email queue status, last-executed times for server functions such as product updates and automated backups, etc.
System Printers	A list of all printers currently available on the MAP server. Printers that have been added to MAPS have a note next to the printer name.
[Product] Summary Information	Some MAPS applications provide additional application-specific diagnostic or summary information. For example, Argos includes a total count of DataBlocks and reports.
Miscellaneous	Typically blank, but can contain additional diagnostic information for certain errors.

When performing a functional or automatic backup, MAPS stores a copy of the diagnostic information in a server_diagnostics.txt file in the backup directory.